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Terms & Conditions

Last update: 03th April 2020

Please read these Terms and Conditions ( “Terms”, “Terms and Conditions”) carefully before using the website (the “Service”), operated by Universal NutriBeverage Sdn Bhd ( “us”, “we” or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.


Payment Terms

Once you have selected a product or products that you wish to order from the website, you will then be shown the charges you must pay including taxes, if applicable, and any applicable delivery charges.

Customer will pay for the order in full at the time of ordering. We accept payment via payment gateway (Kiplepay). We shall not be liable for any credit card fraud. Please note that we do not receive cash on delivery.

Full payment in respect of an order must be made upon placing of the order. If your payment cannot be processed, the order will not be accepted.


You have 7 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.


You will responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you have receive a refund, the cost of return shipping will be deducted from your refund.

If anything is unclear or you have more questions feel free to contact our customer support team.


Subject to applicable law, including with respect to liability for personal injury or non-waivable statutory rights under Malaysia law, in no event shall the Company or its officers, directors, employees, shareholders or agent be liable to the user with respect to use of the sites, the content or the materials contained in or accessed through the sites.


We shall not be liable for any delay or failure in delivery caused by or resulting from acts of God, flood, accident, riot, fire, war, strikes and other causes beyond our control.